eOpen

eOpen - Removal of
the Physical License

Table of Contents

1. Overview
2. Customer Communication Process
4. Benefits of this change to the Channel
5. How to process a Physical License in the Channel ‘Cancellation'
6. How to process an Official License on eOpen ‘Cancellation’
7. How to process Physical License in the Channel ‘Correction'
8. How to process an Official License on eOpen ‘Correction’
9. How to process a Physical License with the Customer ‘Legal Entitychange’
10. How to process an Official License on eOpen ‘Legal Entity change’
11. License Reprints
12. Common Questions and Answers
13. Welcome Letter sent to Customer
14. Legal Entity (Company Name) Correction Form on eOpen
15. Update Contact Info (Address Details Correction) Form on eOpen

1. Overview

From Monday, 1 April, all orders placed for Open License End Customers residing within Belgium and Luxembourg, will no longer receive a physical License. The customer will now be directed to the eOpen site at https:\\eopen.microsoft.com via the following 2 forms of communication:

1. The MS Oper Open Order Confirmation will be emailed to RedCorp, who in turn will pass on to the end customer.
2. Microsoft will send the Open Welcome Letter directly to the end Customer the day after Microsoft accepts the order.

2. Customer Communication Process

With the removal of the paper licence the process will be as follows:

a) MS Oper Open Order Confirmation:

1. The current MS Oper Order Confirmation includes a paragraph indicating that the official License Agreement for Belgium and Luxembourg reside on a secured Microsoft Web site (eOpen).

2. EOC will email RedCorp their daily MS Oper Workbooks with the Order Confirmation templates.

3. On receipt, RedCorp will send to the Customer.

4. The Order Confirmation provides the customer with information on how they can access the eOpen Site to view the Official License.

b) Open Welcome Letter

1. The Open Welcome Letter will be sent directly to the customer the day after Microsoft accepts the order. This letter will be shipped via regular post; the shipping service level agreement is 2-3 days.

2. This letter informs the customer of the eopen site, provides information on the Product Activation Key and also states the important details of the order such as the License Number, Auth Number, Creation Date & Reseller Name.

1. Q - When accessing license information online will the end customer have a
display of full purchasing history for all previous orders fulfilled by a paper
certificate.

A - Yes, the site today will display the order history by to Jan 1st 1998

2. Q - Will the search functions provided incorporate the facility to sort
by end user? or will you be required to enter the license agreement number

A - The access method is a combination of the Authorisation and License number. There is no search functionality.

3. Q - When selecting a license agreement number will you be provided with a
listing of all agreements for that customer

A - The site will display all the valid licenses purchased under the Authorisation number.

4. Q - Will there be part number changes for electronic distribution

A- No

13. Welcome Letter sent to Customer

Customer Name
Address 1
Address 2
Address 3
City PostCode
Country

Date

Dear Customer,

Thank you for choosing Open License, the simple, flexible way to buy and manage your Microsoft software licenses. You will now be able to enjoy great savings on all the latest generation, genuine Microsoft software purchased under this agreement.

In order to offer a more effective and timely service to our customers, Microsoft no longer ships physical Open License certificates. Instead, full details of your official Open License purchase can be viewed online at our eOpen web site at https://eopen.microsoft.com. This site is your resource for all your Open License purchases, dating back to January 1998 (if applicable). In addition to this, eOpen offers the ability to update the address/contact details as referenced on the license agreement.

The eOpen website is secured using Microsoft’s Passport technology, which provides ability to retain a single identification that can be leveraged across multiple participating passport sites. If you do not currently have a Passport ID, access the eOpen site, click on the “Passport Sign-In” link, click the “Get One Here” link and then follow the remaining instructions. To learn more about the eOpen site, please visit our eOpen Questions & Answers page at http://eopen.microsoft.com/EN/help.asp. If you encounter problems while creating your passport, please visit our Passport Member Services site at http://cust-supp-chat.one.microsoft.com/Passport/password.asp

As part of your media installation process, you may also need a specific Open Product Key to unlock certain products e.g. Office XP. The Open Product Keys are available to view from the eOpen site. For additional information on this, please visit http://www.microsoft.com/business/licensing.

To view online details of your Open License purchase, you will need your Open License Authorisation Number and your License number, which are detailed below. You will also be able view details of historical Open License purchases from your organisation, by inputting the relevant Authorisation and License numbers for those purchases.

Authorisation Number Licence number Licence Creation
Date
Xxxx xxxx xxxx

To purchase additional licenses you should contact a Microsoft Open License Reseller. Our records indicate that your chosen Reseller is Reseller Name. If you have any questions, please do not hesitate to contact either your preferred Reseller, the Microsoft Customer Care Center on 00000000000 or visit your local Microsoft Subsidiary website at http://www.microsoft.com/____________.

Yours sincerely,
MICROSOFT IRELAND OPERATIONS LIMITED

14. Legal Entity (Company Name) Correction Form on eOpen

Notice of Open License Transfer
In order to ensure that the transfer of this license is confirmed, please complete the form below. Once completed, please follow these steps:

1. Print and complete the form
2. Have it signed by an authorized representative of your company or organization and promptly submit the form to your reseller

THIS FORM DOES NOT APPLY FOR APOC COUNTRIES
For APOC countries, please refer to your respective resellers for the correct procedures and forms. APOC region includes South Asia, Greater China, Far East and South Pacific countries.
Please note: Microsoft requires notice within 30 days of the effective date of the transfer. Your transfer must include all licenses issued in connection with the initial purchase order and any subsequent purchase order placed under this authorization number and the associated reorder rights. You may transfer an upgrade license for an operating system product only as part of the sale or transfer of the computer system on which the product was first installed. You may not sublicense or otherwise transfer licenses on a short-term basis. Any transfer made in violation of these requirements or restrictions will be void.

	Current	Transfer To
Authorization Number:
License Number:
Company:
Contact:
Address Line 1:
Address Line 2:
Address Line 3:
City:
State/Province:
Zip/Postal Code:
Reason:
Name:
Signed:
Date:

15. Update Contact Info (Address Details Correction) Form on eOpen up

Update License (12345678)

To update your license contact information, please complete the relevant fields and submit. Changes will appear on this site in one business day. To change the company name, you must request the license transfer option.

Top of Form

Bottom of Form


	Current	Update To
Authorization:
License:
Company:		CANNOT CHANGE CO.NAME
Contact:
Address Line 1:
Address Line 2:
Address Line 3:
City:
State/Province:
Zip/Postal Code:

Current

Update To