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FAQ

Redcorp Frequently Asked Questions

How to reach us?

REDCORP SA/NV
E-mail : sales@redcorp.com
Telephone : 32/2/558.3000
Fax : 32/2/558.3001
Address : Rue Emile Féronstraat 168, 1060 Brussel - Belgium
VAT - BE 0437 509 887

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Geographic Coverage

Redcorp originally ships through the whole BENELUX (Belgium, The Netherlands & Luxemburg) with a third party transport company according normal shipping costs as stated below. However we accept orders from other European countries, and will ship international order at a rate calculated according to the actual delivery address.

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Placing Orders

Redcorp offers its services exclusively to Professional Users (companies, government, education, medical care). Redcorp does not treat orders from Home Consumers.

When placing orders outside of our web site, please confirm in writing by e-mail, fax or letter. The following information should be included :

  • The (company) name, invoice address, telephone and fax number, and VAT number
  • The (company) name and delivery address if different from above
  • The product reference number
  • The product description
  • The quantity ordered
  • The price ( excluding VAT)

Do I need a login and password to place an order on Redcorp e-Store?

If you are a new customer, you don't need a login or password to place an order. Simply select [New Customer] in the online order form and we will process your order. You will receive your personal login and password by e-mail after your first order, so you can follow your order and delivery online, and place your future orders easily by logging in when entering our website. Our online system will automatically recognize your profile.

If you are already a Redcorp customer, enter the website with your login and password for an easy ordering process, our online system will automatically recognize your profile.

If you are a Redcorp customer , but do not have a login yet, Please contact Sales & Customer Support.

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Order Confirmation

After placing an order, you will receive 2 confirmations by e-mail.

  • The first one to let you know that your order has been registered and is being treated.
  • The second e-mail will be sent just after your order has been entered in our backoffice, and will confirm you the full details of your order (products, prices, payment method and delivery) for your approval.

Are the purchase contracts archived?
Yes the purchase orders are archived.

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Delivery Period

Orders for products available in Belgium will be delivered within 72 hours. Orders placed before Wednesday evening for products originating from the United States can be delivered the following week.

If, for reasons beyond our control ( e.g. stock shortage, transport strike, courier delay, ...) these period can not be met, we will do our utmost to deliver within a reasonable time.

For all other queries concerning delivery, please contact our customer support department (e-mail :nicolas@redcorp.com or telephone +32 2 558 3034).

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Delivery ways and delivery charges

Goods ordered may be collected from our offices during business hours (9h00 - 18h00) or the goods will be delivered to your premises by our shipping services , between 8h00 and 17h00 on the following terms :

  • Belgium : €10 excl. VAT for all orders below €100 excl. VAT
  • Luxemburg : €12 excl. VAT for all orders below €100 excl. VAT
  • The Netherlands : €10 excl. VAT for all orders below €100 excl. VAT
  • One free delivery (per order) for all orders above €100 excl. VAT(in the Benelux)

If you require urgent delivery of the goods or if you place an order from abroad, an "express" delivery service is assured. For further details and costs, please contact our Sales department (e-mail :sales@redcorp.com or telephone : + 32 2 558 3000).

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Method of Payment

Subject to written approval of our credit insurance, a credit period of 30 days from the date of invoice can be granted. We require a written request and orders above a value of €496 excl. VAT

Payment should be made to the following bank account numbers :

  • KBC 435-7227501-14 (IBAN BE94 4357 2275 0114, BIC KREDBEBB)
  • ING 310-1105351-25 (IBAN BE70 3101 1053 5125, BIC BBRUBEBB)
  • Credit card payments (VISA/MasterCard/EuroCard) are also accepted. ( Click here for payment procedure ).
  • In all other cases, payment in cash should be made upon delivery.
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Return of goods

Should the goods delivered prove to be faulty or in any other way unsatisfactory, please ask an RMA(Return Merchandise Authorization) number by contacting our customer department (e-mail :marc@redcorp.com or telephone : + 32 2 558 3062).

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Cookies

"Cookie", a piece of text that our Web server can store on your hard disk. This is useful for having your browser remember some specific information. A cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about you. A cookie can only contain information from us or information you have provided to us. You must have cookies enabled on your browser to shop in our online store. This allows us to perform such functions as saving the contact information you provide and tracking your shopping cart. Only we will have access to the information gathered. Cookies are required to place your orders online.

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Hosting

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Network connectivity and hosting services proudly provided by Belgacom

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